Show All Answers

1. How do I register for a program?

You can register online, mail in the registration form with a check to 1500 Walker, Western Springs, IL 60558.

2. What are the office hours for the Recreation Department?

The Recreation Office is open Monday-Friday, 8:30 am – 4:30 pm. (The office is closed to the public during the COVID-19 pandemic) Any registrations submitted after hours will be processed on the next business day and a receipt will be sent via email.  

3. Does the Recreation Department have open gym times?

During the COVID-19 pandemic, open gym has been cancelled.  The Recreation Center gym is available for open gym during regular business hours if not being used by the Recreation Dept. or privately rented.  You may also call the Recreation Dept. for open gym times (708-246-9070 x424).  Participants must be 10 years or older and sign in at the front desk.  Western Springs youth residents (8th grade or younger) are free (under 10 must be accompanied by an adult).  High school age and older, residents and non-residents, must show a valid I.D., sign in at the front desk, and pay $5.00 per visit.  Discounted Punch Cards are available for $20.00 for 10 uses.  There may be a one hour time limit if others are waiting.

4. How do I reserve a park for a picnic or other gathering?

In Western Springs, the Recreation Department and the Park District are two separate organizations. For permit information, park maintenance issues and other related matters, contact the Park District at (708) 246-4225 or visit www.wsparks.org.

5. What happens if my child is waitlisted for a class?

Your child will be put on a waitlist if a class is full; you are not charged for the class. If a spot becomes available, you will receive a phone call asking if you are still interested in the class; if yes, then your child will be enrolled in the class and payment must be made at that time.

6. How do I rent a gym or classroom?

During the COVID-19 pandemic, rentals are not available. First call our office at (708) 246-9070 to check availability. Generally, our gyms and classrooms are available for private rental when not being used by Recreation programs. Once a Rental Request Form and Disclaimer are submitted, along with full payment, your reservation will be entered into our computer. Thereafter, if you cancel your reservation, you will be charged a $10 cancellation fee. For general fee information, please call the Recreation office or see the Rental Request Form.

7. I signed up for a class but did not receive a confirmation. How do I know if I am in the class?

The Recreation Department sends an email receipt for all registrations. If we do not have an email address on file, we will mail your receipt. If you do not receive an email receipt from us, check your email spam folder or call the Recreation office, 708-246-9070, to verify your registration and your correct email address. You may also check your past registrations by signing in to your online account 

8. If my child is already signed up for Session 1 of a class, will they be automatically enrolled in Session 2 of the same class?

No, you must sign up for each session of a class individually.

9. Can I sign up for more than one session of class at a time?

Yes, you can sign up for any class that is listed in the current brochure.

10. What is the class cancellation/refund policy? Can I cancel a class once it starts?

The details of our cancellation and class transfer policy are listed at the beginning of each brochure.  In general, a $5.00 service fee will be charged per family member for class cancellations beginning the first day of registration until 4:00 p.m. the Friday before the start of a session. After that Friday, a prorated percent of the class fee, less a $5.00 service fee and any direct program material costs, will be refunded thereafter. The $5.00 service fee will be waived if a physician’s excuse is submitted. Programs that only meet 1 or 2 times require two business days’ notification. In order to avoid a proration charge, a cancellation for a weekend class must be made before 4:30 p.m. the Friday before the class meets. Refunds are credited back to the original payment method (credit card or check). No refunds can be given for missed classes, after registration or trip deadlines or for unused punch cards. No refunds will be issued after the 3rd week of the session or halfway through the class, whichever comes first.  If you cancel a class on the day the class starts or meets, you will be charged the prorated fee for that day, as well as the fees for any previous days, in addition to the $5.00 cancellation fee.