When are the program brochures available?

The Recreation Department publishes three program brochures per year:  Winter/Spring (January-May programs), Summer (June-August programs) and Fall (September-December programs).  The Winter/Spring brochure is mailed around the second week in November, with registration beginning in December.  The Summer brochure is mailed around the second week in March, with registration beginning in April.  The Fall brochure is mailed around the last week in July, with registration beginning in August.  All brochures are generally available for viewing online about a week before mailing.  Check the actual brochures for exact registration dates.  Western Springs residents have priority registration, with non-residents registering 10 days later.

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1. When are the program brochures available?
2. How do I register for a program?
3. What are the office hours for the Recreation Department?
4. Does the Recreation Department have open gym times?
5. How do I reserve a park for a picnic or other gathering?
6. What happens if my child is waitlisted for a class?
7. How do I rent a gym or classroom?
8. I signed up for a class but did not receive a confirmation. How do I know if I am in the class?
9. Does the Recreation Department keep my credit card on file?
10. If my child is already signed up for Session 1 of a class, will they be automatically enrolled in Session 2 of the same class?
11. Can I sign up for more than one session of class at a time?
12. What is the class cancellation/refund policy? Can I cancel a class once it starts?
13. After signing up for a new account online, when will I receive my username and password?
14. Can I add another child to my account when I am logged in, or fill in a missing birth date?
15. What does it mean when a class says “unavailable” online?